Arthritis Ireland is the national patient organisation representing one million people living with arthritis in this country. Our vision is of a better life for people living with arthritis today; a world without arthritis tomorrow. Arthritis Ireland is working in communities across the country providing education and support to help people effectively manage their own condition, to remove the pain and social isolation caused by the disease and to ensure people remain active and doing the things they love. We actively drive grassroots advocacy so that the voice of people with arthritis is heard and understood, as well as investing in research to find better treatments and ultimately a cure.


Community Support Officer (part-time)

Our active volunteer presence in the community is key to the delivery of services. We currently have 18 branches that are run by volunteers at a local level and supported by a community team based in the Arthritis Ireland offices. As Community Support Officer you will be the front line support for our branch and walking group network. The ability to communicate and integrate with our team and a wide variety of external supporters and volunteers is essential to being successful in this role.

The role will provide support and encouragement for our volunteers so that they can run their activities and events more professionally, fundraise more effectively and feel more supported and valued. The role is ideal for a solid all-rounder who has skills and experience in dealing with volunteers, organising events, creating and delivering training courses, and marketing. The successful candidate must be able to hit the ground running and be capable of managing projects without supervision. We value flexibility, attention to detail, bright ideas and willingness to go the extra mile.

Key responsibilities

  • Planning, promoting and delivering training courses
  • Organising arthritis information events
  • Developing promotional materials and marketing branch and walking group events and activities
  • Developing grant applications and reports
  • Organising community fundraising events and activities
  • Organising national and regional meetings (4 per year)
  • Ensuring excellent stewardship and support to all volunteers
  • Compiling plans, surveys and reports on branch and walking group activities
  • Attending branch meetings and volunteer events as required
  • Ordering and dispatching materials and merchandise
  • Budget and invoice tracking
  • Keeping volunteer database up-to-date
  • Dealing with phone and email enquiries relating to volunteer activities
  • Writing and updating website, magazine and ezine content relating to volunteers

Experience required

  • A minimum of 3 years' professional experience with excellent administration and IT skills
  • A minimum of 2 years' professional experience of working at grassroots or community level  
  • At least 1 year's experience of supporting and stewarding volunteers

Skills required

  • Excellent interpersonal and communication skills
  • Experience of developing and delivering training seminars
  • Excellent computer skills, with good understanding of presentation development, creative and print processes
  • Demonstrated experience of organising and coordinating events
  • Budget tracking and updating
  • Experience of developing communications materials
  • Excellent written skills - including report writing (grant application writing a bonus)
  • Experience of working with databases
  • A full driving licence is essential for this position

Competencies required

  • Excellent attention to detail
  • Creativity
  • Self-starter with the ability to work autonomously and deliver fully completed projects
  • Ability and willingness to attend meetings, event and networking opportunities outside of normal business hours


General details

  • Report to: Services Manager
  • Hours: 21 hours per week - 9am to 5pm Monday to Wednesday. However, this role will require the successful applicant to be flexible regarding work hours as the role will involve some weekend and evening work
  • Based: Arthritis Ireland, 1 Clanwilliam Square, Grand Canal Quay, Dublin 2, D02 DH77.

To apply

  • The deadline for submitting your application for this position is Friday 7 August.
  • To apply, please send your CV with a covering letter to Bronwen Maher, Services Manager: [email protected].
  • Interviews will take place on Friday 14 August 2020.


Arthritis Ireland is an equal opportunities employer.