Arthritis Ireland National Helpline and Online Support

Respecting Your Privacy

Volunteer with Arthritis Ireland 

Arthritis Ireland National Helpline and Online Support

Our helpline and online support is a confidential service that can provide you with support on a whole range of issues. Whether you are looking for information on arthritis or an Arthritis Ireland service or event.

If its emotional support you require, or if you just need someone to talk to, the helpline is there for you.

Every volunteer on our helpline has experience of living with arthritis themselves, or caring for someone living with the condition.

The team's extensive knowledge is enhanced further as they are updated on new developments daily. Even if there is something in the news that you want to ask about, they will be able to help.

All our volunteers are fully trained and will treat your call and your information with the strictest confidence. You can also have a look at our helpline frequently asked questions to find out more or read about our commitment to Respecting your Privacy.

We are open Monday to Friday 10am to 4pm

Please note that due to Covid-19 restrictions and during busy periods we may have to operate a call back service, and there may be some delay in replying to online requests for support.

(Our helpline and online support services is closed on Bank Holidays and over the Christmas period)

Contact Us

Lo-call on 1890 252 846 - this is a low cost number from all landlines, however some mobile providers may charge a premium rate.

Our local number is 01-661 8188. This may be cheaper or free as part of some mobile providers packages.

Please check with your provider and the bill payer before dialling.

Online via email [email protected] or through the Messenger link on this website

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Respecting Your Privacy

Arthritis Ireland respects your privacy and believes that everything our callers tell us, including the fact that they have contacted us, is confidential. This means that anything discussed, or any information disclosed to our helpline volunteers cannot be communicated to anyone outside of the organisation.

Arthritis Ireland’s commitment to complete confidentiality means that we do not disclose information that has been divulged by a caller, even if the caller remains anonymous.

Confidentiality is an essential element of any helpline service as it encourages people to be completely open and honest with volunteers when they call. It is the act of speaking to someone with total confidence that the information will not be passed on that offers huge emotional release, reduced stress and helps people to think through their problems logically.

For more information on Arthritis Ireland’s commitment to confidentiality please read our Data Protection statement.

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We need your ears!

Are you a great listener with experience of living with arthritis? Do you have some spare time on your hands? Are you looking to contribute to something REALLY worthwhile?

As you know, emotional and practical support and information is essential for people with arthritis and their families, friends and carers. That's why we created the Arthritis Ireland National Helpline.

As a person living with arthritis, you have valuable life experience and understand the daily complexities of this serious condition. You don't need any formal qualifications or previous experience, just a natural ability to listen and empathise with our callers.

Helpline Training is ongoing, and volunteers are always welcome. For more information please contact our Helpline on 1890 252 846/01-661 8188 or email [email protected]

Arthritis Ireland wishes to acknowledge the support of the Department of Housing, Planning, Community and Local Government and the Programme, the Scheme to Support National Organisations 2016-2019.

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