Community Support Officer (part-time)
About Arthritis Ireland
Arthritis Ireland is the national patient organisation dedicated to improving the quality of life of people with arthritis. Arthritis affects almost one million people in Ireland, damaging joints, causing severe pain, stiffness, immobility and deformity - 1,200 are children and young people. By 2030 one in four Irish people will have doctor-diagnosed arthritis. Arthritis is the single biggest cause of disability in Ireland. It does not discriminate and affects anyone from the new born right through to the elderly. Arthritis takes away people’s dignity by preventing them from doing basic, everyday tasks.
Arthritis Ireland is working in communities across the country providing education and support to help people effectively manage their own condition, to remove the pain and social isolation caused by the disease and to ensure people remain active and doing the things they love. We actively drive grassroots advocacy so that the voice of people with arthritis is heard and understood. Our vision is a world free of arthritis and to this end we are investing in research to find better treatments and ultimately a cure.
About this role
Key to the delivery of our services is our active volunteer presence in the community. We currently have 18 branches and 22 walking groups that are run by volunteers at a local level and supported by a community team consisting of two full-time and two part-time staff members. As Community Support Officer you will be the frontline support for our branch and walking group network. The ability to communicate and integrate with our team and a wide variety of external supporters and volunteers is essential to being successful in this role.
The role will provide support and encouragement for our volunteers so that they can run their activities and events more professionally, fundraise more effectively and feel more supported and valued. The role is ideal for a solid all-rounder who has skills and experience in dealing with volunteers, organising events, creating and delivering training courses, fundraising and marketing. The successful candidate must be able to hit the ground running and be capable of managing projects without supervision. We value flexibility, attention to detail, bright ideas and willingness to go the extra mile.
- Planning, promoting and delivering training courses
- Organising arthritis information events
- Developing promotional materials and marketing branch and walking group events and activities
- Developing grant applications and reports
- Organising community fundraising events and activities
- Organising national and regional meetings (4 per year)
- Ensuring excellent stewardship and support to all volunteers
- Compiling plans, surveys and reports on branch and walking group activities
- Attending branch meetings and volunteer events as required
- Ordering and dispatching materials and merchandise
- Budget and invoice tracking
- Keeping volunteer database up to date
- Dealing with phone and email enquiries relating to volunteer activities
- Writing and updating website, magazine and e-zine content relating to volunteers
- A minimum of 3 years professional experience with excellent administration and IT skills
- At least 2 years’ experience of delivering marketing and fundraising campaigns
- At least 1 years’ experience of supporting and stewarding volunteers
- Excellent interpersonal and communication skills
- Experience developing and delivering training seminars
- Excellent computer skills, with good understanding of presentation development, creative and print processes
- Demonstrated experience of organising and coordinating events
- Budget tracking and updating
- Experience of developing communications materials (ability to use Adobe Photoshop for design of posters and fliers a bonus)
- Excellent written skills- including report writing (grant application writing a bonus)
- Experience of working with databases
- Competencies required
- Excellent attention to detail
- Self-starter with the ability to work autonomously and deliver fully completed projects
- Ability and willingness to attend meetings, event and networking opportunities outside of normal business hours
Note: A full driving licence is essential for this position.
This position is part-time, three days per week (Monday, Tuesday and Wednesday) with a salary of €30k pro rata.
Please email a copy of your cover letter and CV for the attention of Michelle Mallon to firstname.lastname@example.org.
Closing date: Friday 16 November at 5pm.